Other items:

a. Chemicals are not included but can be billed as needed. We will only utilize chemicals purchased from Quality Chemicals that are billed at the time of service at the standard retail price. Please be advised that we only add chemicals purchased from the Quality pool and spa. We cannot be responsible for the contents and concentrations of chemicals purchased online or from other retailers.

b. Pets: It is the customer's responsibility to contain and restrain all pets. We will always do our best to keep the gate closed, but we cannot be responsible if a pet gets out while doing our job. In addition, the customer accepts responsibility for any injuries inflicted by pets on our technicians.

b. Access: The customer must provide ready access to the maintenance tech on the day of service, either by providing a key or ensuring the pool and equipment area are unlocked. If the tech is locked out, there will be a $45.00 trip charge to return and clean the pool. No refunds will be given for lockouts.

d. Holidays: We observe seven annual holidays: Memorial Day, Labor Day, 4th of July, Pioneer Day, Thanksgiving, Christmas, and New Year's Day. If your routine visit falls on one of these days, the pool will not be cleaned, but we will provide a chemical and equipment check on an alternate day. The charges will remain the same.

e. Water Level: It is the customer's responsibility to maintain the water level. We cannot be responsible for equipment damage or other issues resulting from low water levels in the pool or spa.

f. Cover Maintenance: The customer's responsibility is to keep pool covers clear of standing water, ice, and heavy debris between visits. The client will incur extra charges for time spent if the technician cannot open the cover due to buildup, and Quality Pool & Spa assumes no responsibility for damages.

g. Inclement Weather: In the event of electrical storms, heavy rain, or freezing weather, we will perform a chemical and equipment check only on the pool, leaving out those items that require the use of a pole. No refunds will be given for such visits.

h. Salt Chlorinators: We understand and appreciate the benefits of saltwater chlorination; however, salt is still a corrosive mineral, and Quality cannot and does not accept any responsibility for any damage, staining, corrosion, or deterioration of any of the pool equipment or surfaces, that may result from the use of salt in the pool.

i. Service Problems: If you are not completely satisfied with our service, please contact us immediately. We do not offer refunds or credits for problems that are brought to our attention at a later date. Still, we will make every effort to come out and correct any problems immediately when you bring such issues to our attention.

j. Heavy Leaf Fall: During certain times of the year, due to leaf fall, it may be advisable for the homeowner to empty the skimmers and traps in between our visits. This will help to ensure that the equipment is not damaged due to lack of water flow.

k. Freezing Weather: In the event of freezing weather, water circulation must be maintained continuously through the equipment to prevent freeze damage. It is also critically crucial during freezing weather to do whatever it takes to maintain the proper water level.

l. Special Events: If you are having a special event at your pool, please let us know so we can schedule our service accordingly. We can schedule extra cleaning visits as needed at an additional charge.

m. Cancellations: If the client cancels their scheduled visit, there will be a cancellation fee of $45.